The men and women who answer 9-1-1 calls are consummate professionals. When the unthinkable occurs, they are the first contact many of us have with first responders. Before a blue and red light flashes, a siren blares, or an ambulance races, they are the individuals organizing emergency response. However, Washington does not treat 9-1-1 operators with the respect they deserve because the Office of Management and Budget classifies them as clerical workers. This is wrong — and it’s time to correct it.

Fifty years ago, the first 9-1-1 call was made in Haleyville, Ala. From there, 9-1-1 service took off across... Read More...