As a fire chief, how would you want a member of your community to respond when asked what they think of your department or agency?

Most likely, you would want to hear something positive or constructive. But what if the feedback you're receiving isn't exactly accurate?

In their presentation at the International Association of Fire Chief's Fire-Rescue International conference in August, Chiefs John Binaski and Michael Despain will discuss how fire and EMS departments can present data that's easily and quickly understood by elected officials, the media and the community at-large. Their seminar, “Measuring and reporting your agency's real value to the community,” will be held August 8. Read More...